At Hamza Clothing, customer satisfaction is our priority. If you are not completely satisfied with your purchase, please review our return and refund guidelines below.
Eligibility for Returns
Customers may request a return if:
- The product received is damaged.
- The product received is defective.
- An incorrect item was delivered.
- The product has manufacturing defects.
Items must be unused, unwashed, and returned in their original condition with tags and packaging intact.
Return Request Timeline
Return requests must be submitted within 7 days of receiving the order.
Requests made after the return period may not be eligible for processing.
Non-Returnable Items
The following items may not qualify for return:
- Sale items
- Discounted products
- Customized products
- Products damaged after delivery due to customer handling
Refund Process
Once the returned item is inspected and approved:
- Refunds may be issued to the original payment method.
- Store credit may be offered where applicable.
- Processing times may vary depending on payment providers.
Exchange Policy
Customers may request exchanges for:
- Size issues
- Defective products
- Incorrect items received
Exchange requests are subject to stock availability.
Shipping Charges
Shipping charges are generally non-refundable unless the return is due to an error on our part.
Contact Support
For returns or refunds, please contact our customer support team with:
Reason for Return
Order Number
Customer Name
Product Details